Grain Warehouse Complaint Process
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Grain Warehouse Complaint Information

Does an inspection/inspector get dispatched?

Upon notification of an alleged complaint or violation, TDA’s Austin headquarters will contact the appropriate TDA regional office and request an on-site inspection of the grain warehouse facility or facilities in question by a trained TDA Field Inspector.

Does TDA investigate complaints?

A Field Inspector will be dispatched by the TDA regional office to perform a full inspection or targeted inspection (depending on the type of alleged complaint or violation) of the grain warehouse facilities. Inspector discretion based on the information provided during the complaint process will guide the inspection process.

Is a report written?

A written report is delivered to TDA’s headquarters for review, approval, and delivery to the Enforcement division of the TDA Office of General Counsel.

Is there an Enforcement action?

The Enforcement division of the TDA Office of General Counsel will determine the scope and severity of the violations and determine the administrative penalties to be levied upon the respondent, including license denial, probation, suspension, or revocation and/or referral for criminal prosecution and injunctive relief.

If the respondent is not licensed/certified by TDA who/what agency needs to be contacted?

Contact either:
The TDA Grain Warehouse Program Coordinator at:
Phone: (512) 936-2430
Email: grainwarehouse@texasagriculture.gov
Web: https://www.texasagriculture.gov/Home/Production-Agriculture/Grain-Warehouse

Also see Producer Information Brochure - Grain Warehouse.pdf (texasagriculture.gov)

OR

USDA Agriculture Marketing Service Warehouse & Commodity Management Division License & Storage Contract Branch
Warehouse & Commodity Management Division
Phone: (816) 926-6474
Email: warehousing@usda.gov
Web: https://www.ams.usda.gov/services/warehouse