Agency Customer Satisfaction Reports
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TDA Report on Customer ServiceThe Texas Department of Agriculture serves all Texans, ranging from the agriculture production community to the many consumers of agricultural products.

TDA’s customers are as diverse as the Lone Star State. From shoppers who rely on the accuracy of commercial scales, to school children in need of healthy meals, to farmers licensed to produce industrial hemp. All of the approximately 30 million Texas residents reap the many rewards provided by Texas agriculture every day.

Every biennium, TDA completes a Report on Customer Service to gauge our effectiveness in providing service and benefits to Texans. TDA’s customers are those persons, companies or entities with whom TDA directly interacts for licensing, grant and other program participation.

The reports included below will show that the Texas Department of Agriculture is fulfilling our mission of service to the people of Texas.

2022 Report
Percentage of Customers Expressing Overall Satisfaction with TDA Services:

Total Respondents to Survey:

Total Customers Served by TDA:
30 million

Respondents who indicated TDA staff were courteous:

Respondents who believe the mission of TDA is important: